Plain-English terms for working with us.

These terms cover what BLXZE LLC ("we") does and what we expect from clients ("you"). Plain English wherever possible. Email sean@blxze.ai if anything's unclear before you sign.

What we do

We build and run AI systems for service businesses — call answering, inbox triage, live job board. The current published menu and pricing lives at blxze.ai. What you sign up for is whatever we agreed to in your engagement — proposal, email, Calendly intake, whatever's written down.

What we expect from you

Pay invoices on time. Give us the access we need to do the work. Don't ask us to do anything illegal or that violates a third party's rights. Tell us when something is wrong so we can fix it.

Pricing

Current pricing is published at blxze.ai/#pricing. Whatever we agreed at signup is what you pay for the engagement.

We sometimes offer founding-client pricing that we honor for the life of the engagement. If you got founding pricing, the rate is locked — we won't raise it on you when we change rates for new clients later. The specific terms of that lock are written into your engagement.

Founding pricing applies from the first day of paid setup and continues for the duration of continuous engagement. If you cancel and later re-engage, the rate at re-engagement is whatever we publish for new clients at that time.

Workshop and Audit fees credit 100% toward a Founding setup booked within 60 days. While founding setups are waived, the fee credits toward your first month instead — so the credit is real either way.

Payment terms

Invoices are due Net 15 from issue date. After 30 days past due, we may pause services until the account is current. After 60 days past due, we may terminate the engagement and pursue collection of unpaid amounts plus reasonable costs of collection.

Our guarantee

If we can't save you eight hours a week in the first 90 days, we tell you and we stop the retainer. No charge for month four onward until it's working.

This commitment is part of these terms. The Refunds and Warranties sections below don't limit it.

What you get and who owns it

When you pay for a system, you own the parts that are specifically yours: the work product we build specifically for your business — configurations, automations, and integrations — plus credentials in accounts registered to you (or accounts of ours that we transfer to you on request), and the documentation we deliver to you. If we ever stop operating, you keep that work product and can keep your system running.

We retain ownership of the underlying tooling we use across multiple clients — frameworks, templates, playbooks, internal libraries, multi-tenant infrastructure, and proprietary methodology. You receive a perpetual, non-exclusive, royalty-free license to keep using anything from that tooling that's part of your live system. If we cease operations, that license becomes irrevocable so you can continue running, self-host, or migrate without depending on us. No SaaS lock-in.

Confidentiality

We treat your business information as confidential. We won't share it, sell it, or use it as a case study without your written approval. The same goes for trade secrets, customer lists, financials, and anything else clearly proprietary. You agree to similar treatment of our methods, internal documentation, and pricing.

Term and cancellation

Engagements are month-to-month after the initial setup. You can cancel any time by emailing sean@blxze.ai with at least 7 days' written notice. We'll stop billing at the next cycle.

We can also cancel — same notice — if you don't pay, if we can't reach you for 45 days, or if continuing the engagement would require us to do something we won't (illegal, unsafe, abusive to staff).

Your data on cancellation

On cancellation, you can request export of your client-specific data, configurations, and credentials. We deliver the export within 14 days. We delete our active copies within 30 days of export confirmation, except for records we're legally or operationally required to retain (tax records, request logs, archived backups that age out on standard retention schedules).

Refunds

Website plans

The $500 scoping retainer below does not apply to any website plan. Website setups are $199, $499 and $899, so a $500 retainer could never apply to one.

On a website plan you pay a $50 deposit to hold your slot. It comes off your setup fee and is fully refundable until your first draft is delivered — if you cancel before then, you get the whole $50 back and owe nothing further. Once your first draft is delivered, the deposit is earned and the remaining setup fee is due for the work completed.

Monthly website care plans are month-to-month. Cancel any time with 30 days' notice; you keep the site.

Front-office setups, Workshops and Audits

If we haven't started work yet, you can cancel within 7 days of payment for a refund of the setup fee minus a $500 scoping retainer (covers consult, prep, and onboarding admin). Once we've started building — kickoff call held, integrations begun, or accounts provisioned — the setup fee is earned and non-refundable.

Workshop and Audit fees follow the same rule: refundable within 7 days of payment minus the $500 scoping retainer, earned once the work has started or the session is held.

The retainer is never larger than what you paid. If a setup fee is under $500, the retainer is capped at the amount you actually paid — you will never owe us money to cancel.

Monthly fees are non-refundable, except as provided by Our guarantee, but you can cancel any time with 7 days' notice. You won't be charged for cycles after cancellation.

Warranties and disclaimers

We do the work professionally and try to make the systems do what we said they'd do. We can't guarantee a specific business outcome — calls answered, jobs booked, leads converted are functions of your market, your offer, your operations, and a hundred other things.

The services are provided "as is." Except as stated in Our guarantee, and beyond what's in this document and your engagement, we make no other warranties — express or implied.

Limitation of liability

Our total liability to you, for any reason, is capped at the fees you paid us in the 12 months before the issue. We aren't liable for indirect, incidental, or consequential damages — lost profits, lost revenue, loss of business opportunity. This cap applies even if a remedy is found to have failed of its essential purpose. Some jurisdictions don't allow these limits; if yours doesn't, the limit is whatever the law in your jurisdiction allows.

Indemnification

You agree to indemnify us against claims arising from your use of the systems we build for you — including claims by your customers, employees, or contractors related to how the systems handle their data, calls, or messages.

We agree to indemnify you against claims that our work product infringes someone else's intellectual property.

Indemnification is narrow on both sides: if we're notified promptly and given control of the defense, we'll handle it. Each party covers its own attorney's fees in routine cases.

Force majeure

Neither party is liable for delays or failures caused by events outside reasonable control, including third-party platform outages, internet infrastructure failures, natural disasters, or government action. The party affected will notify the other promptly and resume performance as soon as reasonably possible.

Governing law

These terms are governed by the laws of the Commonwealth of Virginia, without regard to conflict-of-laws rules.

Disputes

If something goes wrong, the first step is email — sean@blxze.ai — and we try to fix it directly. If that doesn't work within 30 days, disputes go to state or federal courts located in Arlington County, Virginia. Both parties consent to jurisdiction there.

We don't require arbitration. You retain the right to sue us in court, and we retain the same.

Changes

If we update these terms, we'll change the effective date at the top and post the new version at this URL. Material changes — anything that meaningfully shifts your rights or our obligations — we'll email founding clients at least 30 days before they take effect.

Updated July 2026: added Our guarantee, the diagnostic-credit clause, and clarified ownership.

Contact

sean@blxze.ai
BLXZE LLC, Arlington, VA.